Hotel Front Desk Agent
Company: The Merchant
Location: Salem
Posted on: January 25, 2023
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Job Description:
Lark Hotels is seeking a Guest Experience Associate at our
upscale, boutique location in Salem, MA, The Merchant.
Our Guest Experience Associates are responsible for that very
critical first impression our guests have of our properties! They
demonstrate world-class hospitality in an attentive, friendly, and
efficient manner. It's all about going above and beyond to ensure
that guest experiences will be worth remembering. -This key service
role begins with greeting guests and ends in delivering a departure
experience that makes a guest want to continue returning. This
position requires an outgoing, enthusiastic personality, strong
attention to detail, and the ability to work without constant
direct supervision.
Do you have a passion for service, enjoy variety in your day, and
love to put a smile on people's faces? If so, start your
application today!
Responsibilities:
--- Manage room bookings in-person, online, and through incoming
calls, and answer inquiries about guests' needs, including
questions about available rooms, amenities, room rates, special
requests, and rewards programs
--- Give every guest a warm welcome, check them in, and check them
out when they leave, ensuring you provide the correct keys and room
numbers
--- Identify and respond to guest needs creatively
--- Assist with the creation and preparation of the breakfast
program
--- Communicate with housekeeping to make sure guest rooms are
ready
--- Handle customer complaints as necessary
--- General bookkeeping: ensure all hotel guest account information
is accurate and up-to-date
Qualifications:
--- Displays impeccable interpersonal, time management,
organizational skills, and customer service skills
--- At least one year of hospitality industry experience as a hotel
front desk agent or similar position preferred
--- An appreciation of history and design
--- Knowledge of the surrounding area
--- Has previous experience or working knowledge of Microsoft
Office and reservation management systems
--- High school graduate, GED recipient, or equivalent
--- Well-versed in taking telephone calls and handling stressful
situations
About Company:
Rum, pepper and a little bit of mystery--- The Merchant - Steeped
in Salem's shipping port, with a dash of whimsy, our Salem, MA
hotel's name and tagline pay homage to Joshua Ward, the
post-Revolutionary sea merchant and privateer who commissioned the
stunning federal style building that today houses our Salem
boutique hotel. -
A historic gem, located in the heart of downtown, The Merchant's
playful design and ambience pay homage to the rich history of the
town, while offering guests updates in a luxurious, relaxed
setting.
The Merchant, a LARK collection hotel. Lark Hotels embrace the
locations they are in - but in playful, unexpected ways. Think
'sense of place' with imagination and a touch of mischief. As our
guest, you are invited to experience modern luxury in the heart of
iconic destinations. To feel the pull of a nostalgic getaway while
surrounded by today's amenities. To find attentive service when you
want it and privacy when you don't.
Keywords: The Merchant, Salem , Hotel Front Desk Agent, Sales , Salem, Massachusetts
Click
here to apply!
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