Patient Service Representative - NSPG Urology (Salem)
Company: North Shore Physicians Group(NSPG)
Posted on: October 19, 2020
North Shore Physicians Group (NSPG), the largest multispecialty
group north of Boston, has a singular focus: the patient. We have a
total of 27 locations across the North Shore, with more than 350
board-certified physicians, nurse practitioners, and other health
care professionals working as one to provide exceptional care.
We are a national leader in improving care delivery, patient health
and satisfaction. Through our partnership with North Shore Medical
Center and our affiliation with Massachusetts General Hospital and
Partners HealthCare, we offer such advances as EMRs, shared medical
appointments, online access and remote patient monitoring. Our
success is built on team-based practices, collaborative
environments and the importance of work-life balance.
Bring your exceptional skills to our innovative practices and join
us in driving medicine forward!
The Patient Service Representative is a multi-tasking position that
consists of all front-end functions including customer service,
telephone management, scheduling, registration, copay collections,
time of service account management, charge entry, and appropriate
cash and end-of-day closure procedures. Under the direct
supervision of the Supervisor of Front-End Operations, or the Site
Manager, Patient Service Representative (PSR) will ensure that all
provider schedules are appropriately populated, telephones are
responded to according to established protocols, and complete
registration information is captured prior to, or during each
patient visit. In this role, the PSR will perform appropriate and
timely charge entry for all patient visits, manage cash drawers
according to established protocols, post cash to patients accounts,
and manage patient responsible account balances at the time of
service. Collaborative interaction with patients, physicians, other
staff members and management, patient satisfaction and accurate
processing of all front-end functions are integral to the success
of this individual.
* The PSR must have excellent interpersonal skills, customer
orientation and an outgoing and pleasant demeanor
* Prior experience and demonstrated competence with patient or
customer information systems, cash control.
* 2 years of relevant front-desk and customer related experience in
a healthcare facility or 3 years in a front-end customer service
High School Diploma or College level course work preferred but not
required. Partners HealthCare is an Equal Opportunity Employer & by
embracing diverse skills, perspectives and ideas, we choose to
lead. All qualified applicants will receive consideration for
employment without regard to race, color, religious creed, national
origin, sex, age, gender identity, disability, sexual orientation,
military service, genetic information, and/or other status
protected under law.
Keywords: North Shore Physicians Group(NSPG), Salem , Patient Service Representative - NSPG Urology (Salem), Sales , Salem, Massachusetts
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