Operations Manager

Company: TDPG LLC
Location: Salem
Posted on: May 19, 2023

Job Description:

Operations Manager

TDPG Logistics, a growing logistics company, seeks a highly qualified and motivated Operations Manager to oversee the operations and functionality of our 2,200 square foot Danvers warehouse. Our ideal candidate will have experience in managing our fulfillment and delivery employees, will oversee the physical space to ensure proper product storage and fulfillment functionality, and oversee the completion of orders as they move from warehouse to our customers. The person in this position will also provide leadership by establishing clear expectations and demonstrating high standards of work practices and company model. This position has high growth potential for a motivated candidate.

Duties and Responsibilities include the following. Other duties may be assigned.

• Manage the daily operations of the fulfillment department and support delivery/shipping operations, ensuring timely and cost-effective service levels
  
• Oversee picking, packing and outbound staging of customer items for delivery; work directly with clients to resolve shipping and delivery issues
  
• Manage the relationships with third-party couriers for assisting with out of state logistics operations
  
• Responsible for ordering all supply inventory and managing inventory accuracy by monitoring daily department activities, load checking, stock rotation, returns for credit and the unloading of shipments. Inspect the levels of commonly used material to identify shortages
  
• Provides guidance and direction to fulfillment associates and drivers to ensure adherence to all company policies.
  
• Investigate and implement process improvements that increase productivity and save money
  
• Perform and assist with general maintenance and cleanup of work space
  
• Maintain health and safety compliance in accordance with company policy
  
• Manage 6-10 (varies seasonally) Fulfillment Associates and Delivery Drivers
  
• Train new personnel on the Standard Operating Procedures as it relates to
  their positions
  
• Collaborate with employees to ensure business goals are met on time and on
  budget
  
• Report to upper management on stock levels, workflow, timelines for fulfillment
  and issues.
  
• Provide dispatch support as needed / required
  
• Performs other duties as assigned.
  Other Competencies:
  
  • Ability to self-manage, show initiative and be proactive
    
  • Communicate professionally, both verbally and in writing to coworkers and
    customers
    
  • Experience using OptimoRoute, or other route-tracking software, highly desirable
    
  • Experience using G Suite or similar office software, Shopify, Slack, Monday and/or ability to pick up on new software quickly.
    
  • Ability to work in a fast-paced, collaborative environment with seasonal demands.
    
  • Excellent attention to detail
    
  • Ability to proactively problem-solve when issues arise, while maintaining the highest customer service standards with a solution-focused mindset .
    Qualifications:
    
    • High School diploma
      
    • Minimum of 3-5 years of related work experience
      Physical Demands:
      
      • Must be able to lift items up to 40 lbs.
        
      • Frequently, will move about inside the work space
        
      • Must be able to operate basic office machinery
        
      • Must be able to communicate with the team and management and be able to exchange accurate information in these situations.
        Mental Demands:
        
        • Must be able to problem solve and prioritize tasks
          
        • Must be able to manage stress depending on tasks
          
        • Must be able to multitask
          
        • Must be able to receive and analyze information
          
        • Must be able to quickly communicate solutions if problems occur
          
        • Perform exceptional customer service in high pressure situations

Keywords: TDPG LLC, Salem , Operations Manager, Professions , Salem, Massachusetts