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Community Impact Coordinator / Resident Services

Company: POAH Communities
Location: Salem
Posted on: November 18, 2023

Job Description:

Community Impact Coordinator

POAH Communities, an exciting and highly entrepreneurial organization committed to community development and to preserving -------at risk' affordable rental housing, is seeking a highly qualified individual to serve as a Community Impact Coordinator. The Community Impact Coordinator will serve in a vitally important role as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department.

POAH Communities is a mission-driven organization dedicated to building and improving communities. In addition to providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success. We do this by working with local and national partners to provided services and supports to residents in the following outcome areas:

Stable Housing: Ensuring all residents have an opportunity to realize their goals by removing barriers to staying in their home and growing within the community.
Health: Supporting access to quality healthcare for youth, adults, and seniors across our portfolio.
Education: Pledging to grow pathways to quality, affordable childcare, after school, and adult education.
Employment: Strengthening partnerships with local employers and educational institutions to support income growth for individuals and families.
Financial Stability: Through a variety of innovative programs and partners, encouraging the use of quality financial products, financial coaching, savings, and planning for the future.
Community Engagement: Integrating our goals with those of the community to galvanize resident leadership in support of a better quality of life in all of our communities.

Reporting to the Property Manager, the Community Impact Coordinator will be responsible for assisting and supporting residents in the following ways:

Assess the needs of residents and families by administering an annual resident survey
Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
Coordinate the delivery of services with local human service providers
Identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD.
Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
Attend all required meetings and prepare and participate in additional and/or special Projects, as required from time to time by the Property Manager.

Qualified candidates will ideally have:

Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
Bilingual in Spanish (Reading, Writing, and Speaking Fluency)
Ability to work with and motivate diverse resident populations
Basic proficiency in the use of computers including Word and Excel
Demonstrated time management skills and proven organizational skills
Resident Coordinator certification is a plus
College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus


At POAH Communities, we understand that compensation and benefits are important not only to our employees but to their families as well. We offer a wide variety of rewards and benefits to meet your needs including:

Extensive Benefits package (i.e., Life Insurance, PPO Medical, Vision, Dental, 401(k) and AD&D)
Medical & Dependent Care Flexible Spending Accounts
Wellness Program
Paid Parental Leave Benefit
Paid Time Off and Holidays
Tuition Reimbursement
Employee Referral Bonus Program
Bereavement Leave
Jury Duty Leave

Salary is competitive and commensurate with experience. POAH Communities is an equal opportunity employer, committed to diversity in the workforce. For more information, visit us at

About POAH Communities
POAH Communities has specialized in the professional management of affordable multifamily housing for more than 25 years. Initially founded as Midland Property Management, Inc., POAH Communities became part of the Preservation of Affordable Housing, Inc. ("POAH") family in 2001, and currently manages over 12,000 affordable housing apartments in Connecticut, the District of Columbia, Florida, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, Ohio and Rhode Island. POAH Communities has over 400 staff members and maintains offices in Kansas City, Boston, Cincinnati and Chicago.

Keywords: POAH Communities, Salem , Community Impact Coordinator / Resident Services, Other , Salem, Massachusetts

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