Supplemental Nutrition Assistance Program (SNAP) Supervisor - North Shore
Company: State of Massachusetts
Location: Salem
Posted on: March 20, 2023
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Job Description:
The Department of Transitional Assistance is seeking inclusive
leaders for the position of Supplemental Nutritional Assistance
Program (SNAP) Supervisor. Our ideal candidate will provide daily
supervision of the SNAP unit, ensuring all staff are motivated and
empowered, and are administering programs and services efficiently,
accurately and effectively with a high level of customer service.
DTA attracts people passionate about public service, who love to
work in a fast-paced environment, and who are committed to
diversity, equity, and inclusion. /Duties and Responsibilities
(these duties are a general summary and not all inclusive):/ * Set
clear expectations and develop techniques to guarantee the unit
performs timely and accurate delivery of benefits and services and
ensures a high level of customer service is always maintained. *
Utilize systems, tools, data, and observation to assess and
document staff's performance, strengths, and areas for growth. *
Provide ongoing specific, impactful feedback and coaching to
provide recognition and encouragement, build upon staff's strengths
and identify areas for growth to maximize staff's potential to
implement goals. * Provide ongoing support of staff by developing
and implementing tools, strategies and training as needed to ensure
ongoing professional development. * Conduct meaningful,
professional performance evaluations for all unit staff. *
Effectively communicate Department and office policies, procedures,
and initiatives in a way that validates understanding and
successful implementation. * Assist in overseeing and managing
service delivery needs in the office including, but not limited to,
the waiting room, phone, and in-person queues. * Complete
supervisory administrative responsibilities in an accurate and
timely manner. * Model behaviors expected from staff. * Provide
direct client services, as necessary and appropriate. /Required
Qualifications:/**/ / * Knowledge of the principles, practices and
techniques of supervision and performance evaluation. * Strong
written and oral communication skills. * Ability to maintain
accurate records on information provided either orally or in
writing and prepare clear, concise, logical narratives. * Knowledge
of referral sources available for providing services to clients. *
Understanding of the social and economic problems of the diverse
client population and the related impact on employability and
self-sufficiency. * Ability to read, interpret, apply and explain
the provisions of the laws, rules, regulations, policies,
procedures, specifications, standards and guidelines governing
agency operations and assigned unit activities and the
administering of program benefits. * Ability to gather and assemble
items of information in accordance with established procedures
through interviewing and observing individuals and by examining
records and documents. * Ability to perform, understand and explain
mathematical computations with accuracy as it relates to benefit
calculations and data and reports. * Ability to determine the
applicability of client data, to draw conclusions and to make
appropriate recommendations. * Ability to deescalate volatile and
heightened situations and interactions. * Ability to establish and
maintain harmonious working relationships. * Ability to exercise
sound judgment, including the exercise of discretion in handling
confidential information. * Ability to assess and prioritize tasks
and demonstrate problem solving skills. /Preferred Qualifications:/
* Must be highly self-motivated and possess the ability to manage,
motivate and encourage staff. * Demonstrated knowledge of DTA
benefits and services including eligibility requirements. *
Experience with Electronic Document Management (EDM). *
Demonstrated aptitude for and sensitivity in working with clients
with barriers and disabilities, and the ability to implement
Department policies in an accurate and timely manner. * Commitment
to working with diverse populations. * Ability to work under
adverse working conditions and demonstrate problem solving skills.
* Demonstrated knowledge of data tracking and PC
software/applications. * Given the population served, bilingual or
multilingual fluency. Agency Mission: The Department of
Transitional Assistance (DTA) is the state agency responsible for
administering public assistance programs to low-income residents of
the Commonwealth. DTA is committed to providing a high level of
service to all those in need. The mission of the Department is to
assist and empower low-income individuals and families to meet
their basic needs, improve their quality of life, and achieve long
term economic self-sufficiency. DTA serves one out of every seven
people in Massachusetts - including working families, children,
elders, and people with disabilities. Our services include food and
nutritional assistance, economic assistance, and employment
supports. Learn more about our services and programs visit:
www.mass.gov/dta Pre-Offer Process: A criminal background check
will be completed on the recommended candidate as required by the
regulations set forth by the Executive Office of Health and Human
Services prior to the candidate being hired. For more information,
please visit http://www.mass.gov/hhs/cori Education, licensure and
certifications will be verified in accordance with the Human
Resources Division's Hiring Guidelines. Education and
license/certification information provided by the selected
candidate(s) is subject to the Massachusetts Public Records Law and
may be published on the Commonwealth's website. If you require
assistance with the application/interview process and would like to
request an ADA accommodation, please click on the link and complete
the Reasonable Accommodation Online Request Form For questions,
please the contact the Office of Human Resources at 1-800-510-4122
and select option #2. First consideration will be given to those
applicants that apply within the first 14 days. MINIMUM ENTRANCE
REQUIREMENTS: REQUIRED WORK EXPERIENCE: At least five years of
full-time, or equivalent part-time, professional experience in
social work or social casework, claims adjudication, job placement,
recruitment, employment counseling, vocational or rehabilitation
counseling, credit investigation, educational counseling, legal
advocacy, or legal counseling. Based on assignment to second-level
supervisory positions, at least one year of this experience must
have been in a supervisory capacity. SUBSTITUTIONS: - A Bachelor's
or higher degree may be substituted for two years of the required
non-supervisory experience on the basis of two years of education
for one year of experience. - One year of education equals 30
semester hours. Education toward a degree will be prorated on the
basis of the proportion of the requirements actually completed. -
No substitutions will be permitted for the required supervisory or
managerial experience. LICENSES: Based on assignment, travel may be
required. Those employees who elect to use a motor vehicle for
travel must have a current and valid Massachusetts Motor Vehicle
Operator's license or the equivalent from another state.
Comprehensive Benefits When you embark on a career with the
Commonwealth, you are offered an outstanding suite of employee
benefits that add to the overall value of your compensation
package. We take pride in providing a work experience that supports
you, your loved ones, and your future. Want the specifics? Explore
our Employee Benefits and Rewards! *Executive Order #595:*As a
condition of employment, successful applicants will be required to
have received COVID-19 vaccination or an approved exemption as of
their start date. Details relating to demonstrating compliance with
this requirement will be provided to applicants selected for
employment. Applicants who receive an offer of employment who can
provide documentation that the vaccine is medically contraindicated
or who object to vaccination due to a sincerely held religious
belief may make a request for exemption. An Equal Opportunity /
Affirmative Action Employer. Females, minorities, veterans, and
persons with disabilities are strongly encouraged to apply. The
Commonwealth is an Equal Opportunity Employer and does not
discriminate on the basis of race, religion, color, sex, gender
identity or expression, sexual orientation, age, disability,
national origin, veteran status, or any other basis covered by
appropriate law. Research suggests that qualified women, Black,
Indigenous, and Persons of Color (BIPOC) may self-select out of
opportunities if they don't meet 100% of the job requirements. We
encourage individuals who believe they have the skills necessary to
thrive to apply for this role. Job: *Community and Social Services
Organization: *Department of Transitional Assistance Title:
Supplemental Nutrition Assistance Program (SNAP) Supervisor - North
Shore Location: Massachusetts-Salem - 45 Congress St Requisition
ID: 230002RZ
Keywords: State of Massachusetts, Salem , Supplemental Nutrition Assistance Program (SNAP) Supervisor - North Shore, Other , Salem, Massachusetts
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