Patient Service Representative - Gastroenterology (Salem)
Company: Partners HealthCare
Location: Salem
Posted on: March 19, 2023
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Job Description:
About U
North Shore Physicians Group (NSPG), the largest multi-specialty
physicians group north of Boston, is a leader in innovative
practices. We are explorers at heart! Here, ideas come from
everyone-to the benefit of everyone we serve.
We continually seek the best ways to streamline care for both
patients and providers. Our medical team of more than 400
physicians, nurse practitioners, physician assistants, and other
care professionals is consistently working together to discover new
ways to improve and enhance our practices to benefit the health of
our patients and the careers of our providers.
With NSPG as your employer, you'll experience clinical excellence,
supportive practice environments, and opportunities for career
advancement! Through our team-based approach, the goal is to make
our practice of medicine smarter and more efficient.
Location
We are located at 55 Highland Avenue, Suite 101, in Salem, MA. As
an outpatient GI office, our gastroenterologists diagnose and treat
diseases of the esophagus, stomach, small intestine, large
intestine, colon, rectum, liver, gallbladder, pancreas and biliary
tract. This office open Monday through Friday 8:00am-5:00pm.
Are you ready to bring your exceptional skills to this innovative
practice and join us in driving medicine forward?
General Overview
Whether you are seeking to gain more experience in the healthcare
industry or a proven healthcare professional seeking a new
challenge, the Patient Service Representative role is the
opportunity for you. Our Patient Service Representatives play an
integral part in the operations of our community-based physician
practices. Dedicated to administrative support, these
Representatives serve as the gatekeepers of our practices and
ensure that teams are delivering the highest quality experience
that exceeds our patients' expectations.
We are looking for well-rounded customer service professionals who
can multi-task, prioritize, and thrive in a high-volume outpatient
setting!
Responsibilities
---Leading up to the patient visit, Patient Service Representatives
schedule all appointments and obtain Prior Authorizations from
insurances when needed for specific exams.
---During the patient's visit, the focus is check-in, which
includes greeting patients, answering all of their questions, and
assisting with any pre-visit paperwork/forms.
---At the conclusion of the visit, during check-out, Patient
Service Representatives are tasked with the completion of forms,
collection of co-payments, and scheduling follow-up appointments,
tests, and/or procedures.
Other duties include fielding all incoming telephone calls and
triaging appropriately, monitoring patient flow and waiting room
activity, and providing general support to practice leadership,
clinicians, and peers.
Qualifications
Our philosophy is that if a new hire has strong customer service
skills with a genuine passion for patient care, everything else can
be taught.
EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing
diverse skills, perspectives, and ideas, we choose to lead. All
qualified applicants will receive consideration for employment
without regard to race, color, religious creed, national origin,
sex, age, gender identity, disability, sexual orientation, military
service, genetic information, and/or other status protected under
law. We will ensure that all individuals with a disability are
provided a reasonable accommodation to participate in the job
application or interview process, to perform essential job
functions, and to receive other benefits and privileges of
employment.
Keywords: Partners HealthCare, Salem , Patient Service Representative - Gastroenterology (Salem), Other , Salem, Massachusetts
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