Regional Liaison - Salem, MA
Company: Tempus Unlimited Inc.
Location: Salem
Posted on: January 19, 2023
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Job Description:
Description:
Summary/Objective: Primarily responsible for working as liaison in
assigned region assisting Consumers/ Participants and PCAs/DCWs
with inquiries and problem resolution. This role will extend to
providing general in-person support to visitors for questions and
documentation related to the overall FI program. The regional
liaison will also be trained and capable of providing training and
support for the Tempus EVV solution. Finally, the regional liaison
will coordinate with the Consumer Advisory Board coordinator to
address concerns and review opportunities within that region.
Assure ongoing compliance with Tempus quality and FI contract
requirements. Monday - Friday with core hours from 8:30am
-4:30pm.
Essential Functions
Act as a liaison between Consumers/Participants and/or PCAs/DCWs
and Tempus
Respond to Consumer/ Participant and/or PCA/DCW inquiries and
complaints
Provide in-person assistance, either scheduled or ad-hoc, related
to FI documentation or program related questions
Help resolve inaccuracies or discrepancies related to reporting of
activity time
Work with applicable parties to determine PA/WA status and if new
PA/WA needs to be requested
Work with applicable parties to address and resolve PCA/DCW payment
issues
Respond to issues that have been escalated by
Consumers/Surrogates/Administrative Proxies/Waiver Participants
and/or PCAs/DCWs.
Must report all suspected incidents of consumer sexual/physical
abuse and neglect to the Disabled Person Protection Commission
(DPPC).
Work Environment: This job operates in a professional office
environment. This role routinely uses standard office equipment
such as computers, phones, photocopiers, filing cabinets and fax
machines.
Physical Demands: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. While
performing the duties of this job, the employee is regularly
required to talk and/or hear. The employee is frequently required
to sit; stand; walk; use hands to finger, handle or feel; and reach
with hands and arms.
Travel: Some travel may be required for this position to ensure
regional coverage.
Work Authorization/Security Clearance
All offers of employment made by Tempus Unlimited are contingent
upon satisfactory background check results. Pre-employment
background checks will be conducted on all candidates that are
offered a position at the agency in compliance with program policy
as well as state and federal regulations. From time to time, these
checks may be conducted on current employees to ensure compliance
with all state and federal regulations and contracts.
EEO Statement
Equal Employment Opportunity is a fundamental principle at Tempus
Unlimited where employment from recruiting through the end of
employment is based upon professional capabilities and
qualifications without discrimination because of race, color,
religion, sex, age, sexual orientation, veteran status, national
origin, disability or any other characteristic as established by
law.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential job functions.
Other Duties
Note this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or
without notice.
Requirements:
Competencies
Experience with Excel and Spreadsheets
Professional, friendly & understanding personality
Punctuality and dependability
Ability to work efficiently as a team player as well as
individually with minimal direction
Self-motivation
Ability to consistently maintain and build positive working
relationships
Excellent organizational skills
Ability to multi-task and meet deadlines
Fluency in Spanish or other languages a plus
Familiarity with office machines, equipment and software
Ability to respect and maintain confidentiality
Attention to accuracy and detail
Strong interpersonal and analytical skills
Preferred Experience: Proficiency in Microsoft Office software
Required Education: High School Diploma
PI200049823
Keywords: Tempus Unlimited Inc., Salem , Regional Liaison - Salem, MA, Other , Salem, Massachusetts
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