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Clerk IV North Shore Site Office

Company: Commonwealth of Massachusetts: Executive Office of
Location: Salem
Posted on: June 21, 2022

Job Description:

Description The Department of Mental Health is seeking a dynamic and energetic individual to perform clerical and administrative functions within the North Shore Site Office. The selected candidate must be flexible, dependable, and interact well with professional staff, clerical support staff and patients.

Please Note: This position is full time, 37.5 hours per week. Days off are Saturday and Sunday

Duties and Responsibilities (these are a general summary and are not all inclusive):


  • Receives visitors and answers telephone; provides general information to callers.
  • Perform clerical duties including but not limited to copying, faxing, scanning.
  • Must possess the ability to transcribe material of more than ordinary difficulty by typing from rough draft or dictation, letters, memoranda, reporting forms, agenda, fiscal data, charts and other materials; electronic client records data entry.
  • Acts as primary back up support to the Administrative Assistant, ensuring all functions of the office are maintained.
  • Enters from Inform Reports into Mental Health Information Sysem (MHIS), tracking for accuracy. Generates reports from Inform and MHIS for Site Director and Supervisors as required.
  • Completes Service Authorization forms with medical record numbers from MHIS; distributes accordingly.
  • Sends out letters for case managers requesting mental health assessments, physicals, and/or HIV/AIDS assessments.
  • Assist case managers with correspondences involving individual assessment profiles, comprehensive assessments, mental health assessments, physicals, and/or HIV/AIDS assessments as needed maintains files and tracks responses to letters as needed.
  • Records, types and distributes minutes of site based meetings.
  • Files information and documentation as needed; prepares mailings.


    Required Qualifications:


    Possess experience using Microsoft Word, Excel, Access, and Outlook.
    Ability to work in a fast paced environment and prioritize duties independently.
    Full knowledge of operating standard office equipment.
    Ability to maintain a high degree of confidentiality.


    Preferred Qualifications:


    Excellent Organizational skills
    Demonstrate resourcefulness and attention to detail
    Ability to prioritize and handle multiple tasks
    Excellent communication and interpersonal skills
    Given the population served, bilingual or multilingual fluency




    DMH Mission Statement:

    The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.



    Total Compensation:



    As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:


    75% state paid medical insurance
    Reasonable Dental and Vision Plans
    Flexible Spending Account and Dependent Care Assistance programs
    Low cost basic and optional life insurance
    State Employees' Pension and a Deferred Compensation plan
    12 paid holidays per year
    Competitive Sick, Vacation and Personal Time
    Tuition Benefit for employee and spouse at state colleges and universities
    Short Term Disability and Extended Illness program participation options
    Incentive-based Wellness Programs
    Professional Development and Continuing Education opportunities
    Qualified Employer for Public Service Student Loan Forgiveness Program




    Pre-Hire Process:

    A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants."

    Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

    Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

Keywords: Commonwealth of Massachusetts: Executive Office of, Salem , Clerk IV North Shore Site Office, Other , Salem, Massachusetts

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