Join a great team where-people/patients//customers/clients/are at
the heart of everything we do!
Do you have a passion for helping others?
A passion for helping people and attention to detail are the
hallmarks of your success. Join a team where you can make a
You are a customer service enthusiast. Knowing you’ve achieved
everything to you. It does for us, too.
Are you seeking a rewarding and challenging career that allows you
to make a difference?
Work for a company that cares for its people and offers
opportunities for personal growth.
Sodexo is seeking Operations Manager
2 for North shore Medical Center, located in Salem,
account has a very high level of engagement with LEAN and Patient
Satisfaction. Seeking candidates that have a passion
for driving and improving the patient
experience. North Shore Medical
Center (NMSC) is a general medical and surgical
teaching hospital with 400 beds. This is a 1st.
shift Position, with some Weekends and
Holidays. This position will report directly to a General
Manager on - site.
Healthcare Environmental Services/Housekeeping teams work to direct
housekeeping operations at healthcare client locations, partnering
with them to deliver innovative solutions. These teams also have
responsibility for driving client satisfaction by providing stellar
customer service via effective communication with all levels of
hospital staff, as well as follow-through with action items that
impact both client and patient satisfaction. At Sodexo Healthcare,
patients are the heart of everything we do. Our ability to create a
clean, healthy and comfortable environment for hospitals is key to
the full patient experience.
The successful candidate will:
responsible for driving client and patient satisfaction
- provide a
clean and safe environment for patients, visitors and
manages the Unit Operating System;
- support a
diverse and inclusive workforce.
opportunity right for you? We are looking for candidates
experience leading and managing a team and is a leader who develops
and motivates a team to exceed the expectations of clients and
customers in service and the technical execution of a healthcare
experience driving customer service and/or guest satisfaction
results in a healthcare environment is preferred;
strong leadership skills and can work independently to drive
program compliance and reach project target dates of
- can analyze
data, present and effectively communicate to all levels within the
organization related to training, leading hospital committees and
experience effectively managing projects within agreed upon
- are results
and safety driven;
- have in-depth
knowledge of housekeeping systems and procedures;
experience with vendor and contract management
experience improving patient satisfaction, and driving full
compliance to HCAHPS, local, state and Joint Commission
- have 3-5
years previous custodial / housekeeping or similar management
experience., in a hospital, healthcare experience preferred but not
multi-task and set priorities;
proficient with computers and other technology; and/or
- the ability
to speak Spanish will assist in managing this workforce;
Provides management oversight for
Environmental Services exempt and non-exempt level staff (client
and/or Sodexo employees) in the delivery of Sodexo Environmental
Service Programs. Ensures Environmental Service programs are in
place and functioning according to design to consistently meet all
company, client and regulatory requirements.
-Establishes a safe work environment for clients, customers and
staff by ensuring equipment safety and compliance with Sodexo
safety and loss prevention programs and by providing safety-related
training and equipment inventory and maintenance.
-Assumes GM responsibilities and authority
in his or her absence
-Supervises day-to-day work activities by
delegating authority, assigning and prioritizing activities, and
monitoring compliance to operating standards.
-Ensures compliance with application of all
Sodexo Quality Assurance and Regulatory standards within the
contractually agreed upon scope of services.
-Establish and/or adhere to defined
operating standards, develops and implements quality improvements
and ensures direct reports and staff adhere to the standards and
-Assists with Management of Environmental
Service budget by ensuring full compliance to established operating
standards, monitoring costs (e.g. labor, inventory, equipment, and
material), and taking corrective action as needed.
Qualifications & Requirements:
Basic Education Requirement
- Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years of work experience in
Housekeeping, Environmental or Custodial Services
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran