Environmental Services / Custodial Operations Manager 2

Company: Sodexo
Location: SALEM
Posted on: June 13, 2021

Job Description:

Unit Description:

• Join a great team where-people/patients//customers/clients/are at the heart of everything we do! 
• Do you have a passion for helping others? 
• A passion for helping people and attention to detail are the hallmarks of your success. Join a team where you can make a difference. 
• You are a customer service enthusiast. Knowing you’ve achieved great-customer/patient-satisfaction means everything to you. It does for us, too. 
• Are you seeking a rewarding and challenging career that allows you to make a difference? 
• Work for a company that cares for its people and offers opportunities for personal growth. 

Sodexo is seeking Operations Manager 2 for North shore Medical Center, located in Salem, Ma.  This account has a very high level of engagement with LEAN and Patient Satisfaction. Seeking candidates that have a passion for driving and improving the patient experience. North Shore Medical Center (NMSC) is a general medical and surgical teaching hospital with 400  beds. This is a 1st.  shift Position, with some Weekends and Holidays. This position will report directly to a General Manager on - site. 

Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience. 

The successful candidate will:

• be responsible for driving client and patient satisfaction scores;
• provide a clean and safe environment for patients, visitors and staff 
• effectively manages the Unit Operating System; 
• support a diverse and inclusive workforce.
  
  

Is this opportunity right for you? We are looking for candidates who:

• have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;
• have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
• can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
• have experience effectively managing projects within agreed upon timelines;
• are results and safety driven;
• have in-depth knowledge of housekeeping systems and procedures;
• have experience with vendor and contract management
• have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, healthcare experience preferred but not required;
• can multi-task and set priorities;
• are proficient with computers and other technology; and/or
• the ability to speak Spanish will assist in managing this workforce; and/or

Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.

Key Duties
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

-Assumes GM responsibilities and authority in his or her absence

-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo, Salem , Environmental Services / Custodial Operations Manager 2, Other , SALEM, Massachusetts