Patient Service Representative - NSPG Urology (Salem)
Company: Partners Healthcare System
Posted on: June 7, 2021
North Shore Physicians Group (NSPG), the largest multispecialty
group north of Boston, has a singular focus: the patient. We have a
total of 27 locations across the North Shore, with more than 350
board-certified physicians, nurse practitioners, and other health
care professionals working as one to provide exceptional care.
We are a national leader in improving care delivery, patient
health and satisfaction. Through our partnership with North Shore
Medical Center and our affiliation with Massachusetts General
Hospital and Partners HealthCare, we offer such advances as EMRs,
shared medical appointments, online access and remote patient
monitoring. Our success is built on team-based practices,
collaborative environments and the importance of work-life
Bring your exceptional skills to our innovative practices and
join us in driving medicine forward!
The Patient Service Representative is a multi-tasking position
that consists of all front-end functions including customer
service, telephone management, scheduling, registration, copay
collections, time of service account management, and appropriate
cash and end-of-day closure procedures. Under the direct
supervision of the Supervisor of Front-End Operations, or the Site
Manager, Patient Service Representative (PSR) will ensure that all
provider schedules are appropriately populated, telephones are
responded to according to established protocols, and complete
registration information is captured prior to, or during each
patient visit. . Collaborative interaction with patients,
physicians, other staff members and management, patient
satisfaction and accurate processing of all front-end functions are
integral to the success of this individual.
- The PSR must have excellent interpersonal skills, customer
orientation and an outgoing and pleasant demeanor
- Prior experience and demonstrated competence with patient or
customer information systems, cash control.
- 2 years of relevant front-desk and customer related experience
in a healthcare facility or 3 years in a front-end customer service
High School Diploma or College level course work preferred but
Keywords: Partners Healthcare System, Salem , Patient Service Representative - NSPG Urology (Salem), Other , Salem, Massachusetts
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