Case Management Assistant-36 hours per week

5 shifts one week, 4 shifts alternate week. Every fifth weekend and two holidays per year.Supports the Case Manager in coordinating, negotiating, procuring and managing resources to support the care of complex patients, in facilitating achievement of quality care and patient cost outcomes. Works collaboratively with interdisciplinary staff internal and external to the organization to ensure efficient utilization of health care resources including, but not limited to, acute, intermediate and chronic care services, specialty programs and services, utilization of healthcare personnel and material resources. Participates in quality improvement and evaluation processes related to the management of patient care.Provides essential support to the Mission of Salem Hospital and goals for high quality care that is efficient, effective and results in a high rate of customer satisfaction. Supports compliance with applicable criteria, guidelines and regulatory requirements for patient management. Works with Case Manager to manage available resources to facilitate optimal outcomes for the well being of targeted patient groups. Assists Case Manager in implementing a comprehensive and effective framework for case management designed to promote and support wellness among service users and maximize reimbursement for the Medical Center.Qualifications To perform this jobsuccessfully, be able to demonstrate knowledge and skills necessary toassist the CM coordinate resource utilization within the continuum of care thatis appropriate to the age and needs of the patients served by the program. Mature professional with high level ofpersonal energy and professional motivation. Knowledge of payer requirements, vendor services and the systems andprocesses related to obtaining those services. A commitment to cost-effective patient care and patient education isessential, as is the ability to work independently within a team-oriented,structured environment. Excellentinterpersonal and communication skills. Computer literate, ability to quicklygain competency in various hospital software applications. Ability to operatetelephone equipment, fax machine, copymachine and calculator. Requires the ability to simultaneously track andcoordinate multiple details. Ability todiscern important details and facts from fast-paced conversation and availabledocumentation. Ability to consult withothers. Good critical thinking skills;creative, organized approach to all work tasks. One or more years experience in a service/healthcareindustry environment is required.High school diplomaor equivalent is required.

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