Field Service IT Technician

Company: Vodastra
Location: Salem
Posted on: March 13, 2023

Job Description:

Vodastra Technologies is -seeking a Field Service IT Technician -to join our team! You will resolve computer-related issues for your clients.

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Responsibilities:

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• Provide technical assistance with computer hardware and software
  
• Resolve issues for clients via phone, in person, or electronically
  
• Recommend hardware and software -improvements
  
• Track customer issues and resolutions
  
  
  Qualifications:
  
  
  • 
    
  • Previous experience in IT, customer service, or other related fields.
    
  • Strong troubleshooting and critical thinking skills.
    
  • Printer/copier and laptop/desktop -experience, technical training, or equivalent combination of education and technical experience.
    
  • Computer skills including Microsoft Office Products, networking, and internet browsers.
    
  • Knowledge of using -diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures
    
  • Ability to maintain and complete accurate record keeping and processing of paperwork.
    
  • Must work well independently, as well as follow directions.
    
  • Able to handle more than one responsibility at a time.
    
  • Able to work under deadline pressures.
    
  • Strong communication skills, organizational skills, and time Management.
    
  • Ability to build rapport with clients.
    
  • Positive and professional demeanor
    
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Keywords: Vodastra, Salem , Field Service IT Technician, IT / Software / Systems , Salem, Massachusetts