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Field Service IT Technician

Company: Vodastra Technologies
Location: Salem
Posted on: February 21, 2021

Job Description:

Vodastra Technologies is seeking a Field Service IT Technician to join our team! You will resolve computer-related issues for your clients.Responsibilities:* Provide technical assistance with computer hardware and software* Resolve issues for clients via phone, in person, or electronically* Recommend hardware and software improvements* Track customer issues and resolutionsQualifications:* Previous experience in IT, customer service, or other related fields.* Strong troubleshooting and critical thinking skills.* Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience.* Computer skills including Microsoft Office Products, networking, and internet browsers.* Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures* Ability to maintain and complete accurate record keeping and processing of paperwork.* Must work well independently, as well as follow directions.* Able to handle more than one responsibility at a time.* Able to work under deadline pressures.* Strong communication skills, organizational skills, and time Management.* Ability to build rapport with clients.* Positive and professional demeanorPowered by JazzHRXNPaciqgFy

Keywords: Vodastra Technologies, Salem , Field Service IT Technician, IT / Software / Systems , Salem, Massachusetts

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