Retail Sales Associate
Company: T-Mobile
Location: Salem
Posted on: January 23, 2023
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Job Description:
Full Job Description Be unstoppable with us! T-Mobile is
synonymous with innovation-and you could be part of the team that
disrupted an entire industry! We reinvented customer service,
brought real 5G to the nation, and now we're shaping the future of
technology in wireless and beyond. Our work is as exciting as it is
rewarding, so consider the career opportunity below as your
invitation to grow with us, make big things happen with us, above
all, with us. Together, we won't stop! Job Overview Mobile
Associates (MA) work as a member of a Retail Team of Experts to
bring the T-Mobile brand to life. They're brand ambassadors who
build energy and excitement around our products and services. They
are passionate about the connected world and thrive in a fast-paced
environment, where technology innovations, customer needs, and the
Retail experience are continuously evolving. They immerse
themselves in significant connections with our customers, and their
ability to build new and deepen existing relationships is unmatched
across the wireless industry. They continuously work to build
expertise in uncovering our customers' needs and have a passion to
educate, demonstrate and recommend device and service solutions.
This role is a learning role, where new associates are working with
their team and proactively building skills and proficiencies, in
preparation for the next level up as a Mobile Expert. As a Mobile
Associate, you will be required to successfully complete new
employee training. Job Responsibilities: Builds proficiency related
to serving and selling to our customers, while providing a
world-class customer experience and building loyalty by: Helping
customers pick up right where they left off in their shopping
journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands-on demonstrations of
the latest and greatest technology in-store. Side-by-side selling
to find personalized solutions beyond the bare-bones device and
service plan that keep our customers connected to the people and
lifestyle they love, including anything from unique accessories
cutting-edge IoT devices. Approaching service and sales needs with
composure, integrity and compassion. Becomes skilled with and
consistently uses digital tools in interactions and onboarding to
actively demonstrate: How our ever-expanding coverage stacks up in
our customer's neighborhood, providing them with a lightning fast
LTE network Why T-Mobile plans and services will let our customers
live unlimited, feel the love, stay connected and go further.
Completes training on T-Mobile in-store experience, new skills and
processes, knowledge of systems and reference resources. Makes the
most of their time on shift, consistently seeking out information
between customers, learning about innovations in wireless and
technology. Establishes relationships with and partners with
T-Mobile employees across channels, including business and customer
service to: Collectively own the customer experience and resolve
issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads. Support
team initiatives and create an inclusive environment Education:
High School Diploma/GED Req Work Experience: 6 months of customer
service and/or sales experience, Retail environment preferred. Req
Knowledge, Skills and Abilities: Passionate customer advocate with
the desire to be yourself when connecting and having fun doing it!
Req Competitive drive and proven ability to succeed in a fast-paced
sales environment. Req Willingness to work alongside peers and
store leaders, learning and sharing ideas, while serving customers
and providing resolutions to issues. Req Effective at balancing
customer needs and performance goals. Req Licenses and
Certifications: At least 18 years of age Legally authorized to work
in the United States Travel: Travel Required (Yes/No):No DOT
Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive
Position (Yes/No):No T-Mobile's Commitment Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle
gym of possibilities! We love helping our employees grow in their
careers, because it's that shared drive to aim high that drives our
business and our culture forward. If you'd like to receive more
information about careers at T-Mobile, sign up for the T-Mobile
Talent Community today! T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated. Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing or
calling 1-. Please note, this contact channel is not a means to
apply for or inquire about a position and we are unable to respond
to non-accommodation related requests.
Keywords: T-Mobile, Salem , Retail Sales Associate, Hospitality & Tourism , Salem, Massachusetts
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