Commercial Store Manager
Company: Sullivan Tire
Location: Salem
Posted on: May 18, 2023
Job Description:
Sullivan Tire is Hiring a Commercial Store Manager For Our
Revere, MA Location TIA Certification Required. Experience In the
Tire Service Industry Strongly Preferred 2 Years of Supervisory
Experience Preferred Summary: Store Manager manages the assigned
service location to ensure optimal performance and profitability
while delivering the highest quality of service and customer
satisfaction to grow business The Store Manager provides service
support to the sales effort while adhering to safety rules and good
business practices. This position works closely with management to
increase profitability through improved efficiencies and
productivity levels. Adheres to internal controls, policies, and
procedures. Major Responsibilities:
- Responsible for meeting or exceeding established objectives in
the areas of service, units, profitability, and employee and
customer satisfaction for assigned service location. Utilizes all
nformational tools and software to control expenses and maintain
optimal productivity and workflow levels.
- Lead, coach and direct staff to ensure optimal performance.
Sets expectations and communicates regularly with staff on goals,
customer satisfaction, safety, training while insuring that
policies and procedures are followed.
- Recruit, train, motivate, develop, and retain qualified
employees and have individuals working at high performing levels
delivering quality service and customer satisfaction.
- . Deliver quality work on time, every time to the customers to
ensure long term growth in sales/service and profits.
- Work with other departments (sales, marketing, distribution,
corporate, etc.) to grow business and increase sales for your
assigned store location.
- Maintain a safe and clean store environment. Follow all
operation procedures to protect our assets (i.e. OSHA rules,
hazardous waste, security system, and filing timely
paperwork).
- Assumes other responsibilities as needed. Education/Experience:
- Minimum of a high school diploma
- 3- 5 years of commercial tire/service experience.
- 2 years of prior supervisory experience preferred.
- TIA certification required. Skills/Knowledge:
- Results-oriented with strong customer service skills
- Demonstrated staff leadership, management and mentoring
skills-ability to coach, influence and motivate
- Strong written and verbal communication skills
- Ability to build internal and external key relationships
- Solid problem-solving and conflict resolution skills
- Proven ability to work independently as well as part of a
team
- Solid understanding of internal computer software systems (i.e.
Maddenco, Microsoft Suite, Top Dog, etc.)
- Certified Sullivan Commercial training
Keywords: Sullivan Tire, Salem , Commercial Store Manager , Executive , Salem, Massachusetts
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