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Account Manager

Company: American Surgical Company
Location: Salem
Posted on: November 24, 2022

Job Description:

Are you an ambitious and driven individual looking to jump into the competitive medical device industry? Would you like to create a lasting impact among healthcare providers and their patients? Do you strive to not only meet but exceed your goals? If this sounds like you, we want you on our sales team!

The Account Manager is the first point of contact for our customers post-sale. The Account Manager provides exceptional service while maintaining, retaining, and growing customer accounts. This role serves as a mix of customer service, sales, technical specialist, and contract/pricing manager. The Account Manager ensures the needs of the customer are met, fosters the customer relationship, and drives additional business with our customers.

*Account Manager Responsibilities: *

* Serves as the main point of contact in all matters related to customer concerns and needs, including but not limited to pricing, product information, and contracts.
* Builds and strengthens customer relationships with the goal of growing sales volumes and achieving long-term partnerships.
* Maintains accurate client records, keeping track of all contract updates, contract renewals, and pricing updates.
* Onboards new customers into our CRM and gathers all necessary documentation.
* Thoroughly understands our full product portfolio and technicalities to offer after-sales support.
* Tracks and reports Domestic and International sales revenue metrics.
* Maintains, retains, and grows customers' sales volume.
* Manages and responds promptly to all customer inquiries and communication including phone, email, and live chat.
* Owns customer feedback and complaints as well as product feedback.
* Uses CRM daily for all lead, contact, activity, forecasting, account management and time management monitoring, recording and reporting functions.
* Reaches out to customers to identify their product needs and any qualified leads.
* Directs customer inquiries and orders to the most efficient sales channel.
* Monitors, responds to, and reports on competitor activities.
* Investigates complaints and product concerns. Partners with appropriate departments to ensure corrective action.
* Assists Finance Department in the collection of delinquent accounts.
* Performs administrative responsibilities in connection with sales accountabilities, as needed.

*Experience and Skills: *

* Minimum of 3 years of experience in B2B sales, customer service or a customer-facing role.
* Bachelor or Associates degree preferred.
* 1+ years CRM experience preferred.
* Exceptional communication skills: written, verbal, and interpersonal.
* Goal-oriented with strong drive to succeed.
* Strong analytical skills with an eye for detail.
* Expert multi-tasker with a self-starter attitude.

*Benefits: *

We offer an excellent and competitive compensation and benefits package including:

* Health Insurance
* Life Insurance
* 401(k) with company match after 90 days
* HSA account with company contribution
* Flexible remote workdays
* Volunteer opportunities
* Professional development
* Great company culture

*Salary: *

* $25/hr plus commission structure after 30 days.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

* 401(k) matching
* Flexible schedule
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Work from home
* Monday to Friday
Supplemental pay types:
* Bonus pay
* Commission pay

Ability to commute/relocate:
* Salem, MA 01970: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Salem, MA 01970%58047475%

Keywords: American Surgical Company, Salem , Account Manager, Executive , Salem, Massachusetts

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