Customer Service - Safety & Industrial Supply
Company: Productivity Inc
Location: Plymouth
Posted on: April 7, 2026
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Job Description:
Productivity Inc Customer Service - Safety & Industrial Supply
Productivity is a machine tool distributor headquartered in
Plymouth, MN. In addition to metalworking equipment, we supply
related tooling as well as safety and industrial supplies. As a
Customer Service Representative, you will provide product and
technical information on our safety and industrial supply products
to support our customers and outside sales team. Responsibilities *
Act as an Industrial Supply resource to the customer - researching
and sourcing products, recommending options, provide quotes, check
price and delivery, answer calls, and enter orders. * Source
alternate products if there are backorders. * Collaborate with
Industrial Supply Outside Sales and Sales Management to identify
and grow opportunities. * Retain customers by delivering and
ensuring superior customer service. * Help the customer find the
most effective Industrial Supply solution at the best value -
advise customers on current promotions, suggest related products,
recommend products and brands currently in stock. * Help maintain
supplier relationships with Industrial Supply and Safety products.
Attend product training. * Other miscellaneous duties and
responsibilities and required by the position. Requirements *
Product knowledge needed - Safety, MRO/Industrial Supplies and
Abrasive Products. * Excellent verbal and written communication
skills. * Excellent organizational, research, time management, and
follow-up skills. * Capable PC/computer skills - MS Word, Excel,
Google Searching, etc. * Ability to maintain a positive &
productive work atmosphere by acting and communicating in a manner
to get along with customers, co-workers, vendors, and management. *
Monday - Friday, 8:00 am - 5:00 pm - IN OFFICE Why this job? *
$26.00 - $31.50/hour * Excellent Benefits - Medical, Dental, Vision
Insurance - Effective Day-1 of Employment * 401k with Match *
Generous Paid Time Off * Ongoing technical training provided Why
our company? Productivity is known for impressive customer service
and integrity within our industry. That reputation is only achieved
by hiring the right people, treating them with respect, providing
excellent customer service, and acting with integrity where our
employees are concerned. We are a stable, established company, and
we've been around for a long time! Over the years, we have
continued to grow, learn, evolve, and expand, providing growth
opportunities to our long-term employees. We are committed to
providing Equal Employment Opportunities to all employees and
applicants. Compensation details: 26-31.5 Hourly Wage
PId11ec60333dd-29400-40150465
Keywords: Productivity Inc, Salem , Customer Service - Safety & Industrial Supply, Customer Service & Call Center , Plymouth, Massachusetts
