Technical Trainer - Fire Detection Systems

Company: Johnson Controls
Location: Westford
Posted on: June 27, 2025

Job Description:

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer: Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy As a division of Johnson Controls’ BT&S Global Products, the Johnson Controls Training Institute delivers a range of classroom and performance support offerings for both internal and external fire detection customers. Our ability to provide these offerings stems from a comprehensive process that assesses the needs of targeted learners and their organizations. We design our training programs to align with business objectives, develop and deliver content in the most effective learning formats, distribute it through optimal channels, and continuously evaluate its effectiveness to drive ongoing improvement, enhance business impact, and increase customer value. What you will do: The primary responsibility of this position is to deliver technical certification training programs for fire detection products in classroom, virtual or mobile settings to various student populations. This role will be based primarily at our JCI Training Institute Learning Center in Westford, Massachusetts. How you will do it: Deliver certification-level instructor-led classes on the installation, programming, maintenance, and repair of Johnson Controls fire detection systems using various modalities, including virtual, in-person, and webinars. Design, develop, and facilitate webinars that complement instructor-led training topics. Qualify to deliver multiple product training curricula simultaneously. Document course enhancements based on feedback from customers and subject matter experts. Receive mentorship from experienced instructors in subject matter expertise, content creation, and course delivery techniques. Collaborate closely with the Fire Detection team and Lead Trainer to ensure quality and consistency throughout the course lifecycle. Be prepared for potential travel to other North American Learning Centers, which may be required for up to 20% of the time. What we look for: Required Strong communication, organizational, interpersonal, and presentation skills. Proficiency in Microsoft applications, particularly PowerPoint, Word, and Excel. Minimum of 3 years of directly relevant work experience. Preferred Familiarity with Simplex ES fire detection systems. Experience in installation, service or inspections of Simplex fire products Vocational education, or 3 years of directly relevant work experience. ·raining Certifications in any Simplex fire panels a plus. Proficiency in low voltage electronics, specifically power-limited 12V to 70V building systems. Installation or service experience with fire detection, security, access control, or other low voltage systems. Experience in delivering training to end-user customers or peer mentoring. This will be an onsite role at our Westford, MA training facility. Hiring Manager Statement: Brian Scheufele, Partner Enablement Manager Hello, I’m Brian Scheufele, the Partner Enablement Manager leading the Fire Detection Training Teams across the Americas at Johnson Controls. With 36 years in the fire detection industry—29 of which have been with Johnson Controls—I bring a wealth of experience to this role. My journey began as a field technician right after my discharge from the US Navy, where I serviced avionics systems. Over the years, I advanced through various roles in R&D, Technical Support, and ultimately, as a trainer. After 12 years of training, I was promoted to manage the US team and now oversee all fire detection training teams in the Americas. In our department, I foster a culture of openness and teamwork, encouraging collaboration and empowering my team to make decisions. I take a hands-off approach, maintaining an open-door policy that allows for constructive debate and growth. I expect candidates in this role to fully engage in learning the products and curricula, while also actively collaborating with their mentors throughout the qualification process. Key skills for success include teamwork and an ability to create an inclusive and welcoming learning environment. As a delegative manager, I encourage our trainers to lead in the classroom and connect with one another during our morning huddle calls. I believe the future of our business is centered around saving lives, as we train technicians to effectively utilize fire detection systems. A properly configured system grants our customers the peace of mind that, in the event of an incident, they will be alerted promptly. I am passionate about helping people through the work we do in the classroom. Each day brings joy, knowing that our efforts contribute to keeping individuals safe. If you are a motivated individual looking to make a real difference in the fire detection industry, I invite you to consider joining our team at Johnson Controls. LI-Onsite

Keywords: Johnson Controls, Salem , Technical Trainer - Fire Detection Systems, Customer Service & Call Center , Westford, Massachusetts